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Hyundai click to buy –
important information

How we use your information

When we refer to Hyundai, we mean:
Hyundai Motor UK Ltd and Hyundai Finance

Data protection

How Hyundai Motor UK Ltd handles personal data

Hyundai takes the privacy of your information very seriously. Our Privacy Policy below explains how we will collect and use the information you give us. We may vary this policy from time to time and the current version will be that published on this site. The words 'we' refers to Hyundai, unless otherwise indicated.

Hyundai Motor UK Limited Data Protection Notice

Hyundai may use this information for administration, marketing, customer services and profiling your purchasing preferences. We may keep your information for a reasonable period to contact you about our services.

When you give us information about another person, you confirm that they have authorised you to act for them, to consent to the processing and use of their personal data in the manner described in this notice and to receive on their behalf any data protection notice.

You have the right to ask for a copy of your information (for which we will charge a small fee) and to correct any inaccuracies. We may record telephone calls for staff training and evidential purposes.

How we collect information about your visits to our website

When you visit our web pages, we will download something called a 'cookie' to your computer. Please view our cookies page to see full details of what cookies we use on the site, what these are used for and for how to disable them.

We may also collect information using Web Beacons. Our cookies and Web Beacons provide us with non-personal statistical information about what you do on the website. For example: the duration of time a page was viewed, common paths taken through the site, data on screen settings and other general information. We may also collect information about what other websites you visit after ours. We use this data to improve the services on our site and to refine your experience of using our sites.

Hyundai hold the following details about you when you buy a car through Click to Buy:

  • Personal information, such as your name, address and date of birth, including personal information you provided to Hyundai when you applied for a finance product and were declined
  • Details of products with other providers that we have sold to you or you have told us about
  • Details of when you contact us and when we contact you
  • If you provide us with your personal information we will keep the information for as long as is necessary to comply with any statutory or legal obligations or for audit purposes

Sensitive personal data

To buy a car through finance (either Personal Contract purchase or Conditional Sale), it will be necessary to collect and process information which the Data Protection Act defines as “sensitive” (such as bank details) at the point of product application. In such cases we will always explain what information we require and why it is needed. Such data will always be processed and stored securely.

Access to your details

You have the right to see and receive a copy of any personal information we may hold on you. We charge a fee of £10.00 for this service.

To request a copy of the personal information we hold on you, please write to the relevant address below.

Hyundai Motor UK Ltd

Click to Buy Team

728 London Road

High Wycombe

Bucks
HP11 1HE

Confidentiality

Protecting your confidentiality

Sometimes you may wish to make an informal request to see part of your information because you want to check specific details on your account(s). We will be happy to discuss these requests with you but, as you will appreciate, there is a need for us to protect your confidentiality.

One of the ways we protect your confidentiality is to check that anyone asking for personal information has the right to receive it. In this case, we may ask you to prove your identity.

Use of your information

Checking identity

We are required by law to check the identity of our new customers and our existing customers from time to time. This makes it more difficult for criminals to use financial systems, or to use false names and addresses, or to steal the identities of innocent people. Checking identity is an important way of fighting money laundering and other criminal activities.

To enable us to meet this obligation we will access databases including those held by credit reference agencies and the electoral roll in order to validate your name and address. This process involves checking the details you provide against those databases to confirm your identity. If we are unable to validate your name and address details in this way, we may ask you to provide certain documents to confirm your name and address.

In addition to this, as part of our ongoing requirement to verify the identity of existing customers, you may be asked to provide certain documents to confirm your name and/or address even though you may not be applying for new products or services.

Marketing

Your details are used to help us to identify our products and services (and those of selected third parties) that we believe may be of interest to you, which may be based on products you hold with us or on transactions carried out on your account(s).

If you provide us with information about accounts you hold with other financial providers, we will record these details. Unless you object, this information will be used to help us improve our products, services and marketing communications.

If you do not wish to receive information on products and services by letter, telephone or e-mail, or any combination of these, you can write at any time to the address below. From time to time we may invite you to review that decision.

Risk assessment

Credit scoring:

Credit scoring and underwriting are automated techniques, which base decisions on the information you have provided directly to us, any information we may hold about you and any information we may obtain from credit reference agencies or other organisations. Where we use information from other organisations, we will tell you who they are. This process also helps us to determine the facilities that we are able to offer you, so it is very important that the information you give us is accurate.

Credit reference agencies:

We will record details at the credit reference agencies of your agreement with us, the payments you make under it and any default or failure to keep to its terms.

These records will be shared with other organisations and used by us and them to:

i. help make decisions about credit and credit related services, for you.

ii. trace debtors, recover debt, prevent money laundering and fraud.

The credit reference agencies may use your information for statistical analysis.

When considering your application for new car finance where we believe there may have been a change in your circumstances, we search credit reference agency files and the electoral roll to verify the identity of all applicants in order to protect you and Hyundai. The agencies we use will add to your record details of our search which will include any previous and subsequent names, and your application, whether or not your application proceeds. These details will be seen by other organisations that make searches. If your application is declined, this will not be disclosed to the credit reference agency.

Please be aware that multiple credit searches may affect your ability to obtain credit elsewhere.

Prevention of financial crime

We may carry out additional fraud prevention checks using fraud prevention databases. If false or inaccurate information is provided, and fraud is identified, details will be passed to fraud prevention agencies. Law enforcement agencies and government agencies may access and use this information.

We may also access and use this information to prevent fraud and money laundering, for example, when:

  • checking details on applications for credit and credit related or other facilities.
  • managing credit and credit related accounts or facilities recovering debt
  • checking details on proposals and claims for all types of insurance
  • checking details of job applicants and employees

Details of the fraud prevention databases that we use are listed in the ‘Further Information’ section.

We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.

Security

We may record telephone calls for security and training purposes.

We will not send confidential information by email without your consent or unless you have chosen to communicate with us by email.

Applicable law

Hyundai collects, holds and processes your personal information in accordance with UK law.

Initial disclosure document

Initial Disclosure Document

The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA requires your handover dealer to provide you with an Initial Disclosure Document to help you decide if our services are right for you. This document provides information about your dealer, the products we offer, the services they will provide, what they charge for their services, who regulates them, what to do if you have a complaint, and details about the Financial Services Compensation Scheme.

It’s important that you read this document before continuing with a finance application.

Your handover dealers initial disclosure document can be found beneath their handover times at the dealer selection stage of your Click to Buy journey.

Complaints

We're sorry if things haven't gone as you expected. By letting us know, we can work with you to understand what's happened and put it right. If you don’t wish to register a complaint and would just prefer to give us feedback you can contact us on the link at the bottom of the page.

Finance Ombudsman

If you're unhappy with a decision in reference to finance and wish to take it further, you can ask the Financial Ombudsman Service (FOS) to look at your complaint. This is a free, independent service for resolving disputes.

While you can refer your complaint to the FOS at any time, they'll need our consent to investigate complaints where:

  • we haven't had the chance to put things right
  • we haven't exceeded the 56-day timescale and haven't yet issued our Final Response letter

If you decide to refer your complaint after we've issued our Final Response, you should do so within 6 months of the date on our Final Response letter.

Motor Industry Code of Practice

If you have a complaint regarding your car, the New Car Code of Practice sets out the standards that vehicle manufacturers comply with regarding;

  • New car warranties
  • Availability of replacement parts
  • Advertising
  • Complaint handling

The Code details promises given by vehicle manufacturers and contains guidance to assist the consumer. As a subscriber to this Code we are fully committed to delivering and maintaining the highest levels of service to our customers.

The Motor Codes Advisory and Conciliation Service will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that you are not satisfied with the outcome of a dispute.

For further information you can visit their website at www.motorcodes.co.uk or call their Consumer Advice Line: 0800 6920825.

Questions about my finance

My Hyundai Finance Account

If you have any questions relating to your finance agreement or managing your account with Hyundai Finance, please click here